First-touch in seconds
Inbound leads from Zillow, Idealista, Avito or your portal — answered the moment they hit the queue.
Real Estate
Turn portal leads into showings — before your competitors call back.
An agent that picks up every inquiry, asks the right questions, books the viewing, and only routes serious buyers to your agents.
Speed of response is the entire game.
Real-estate agencies live and die on response time. The industry studies are remarkably consistent: leads contacted within five minutes are nine times more likely to convert than leads contacted in 30 minutes; leads that wait an hour are effectively dead. The portals (Idealista, Zillow, Fotocasa, Avito, Циан) push the same lead to multiple agencies, and the buyer talks to whoever answers first.
Most agencies cannot answer first. They have agents in viewings, weekends are slow, evening leads sit in a queue until Monday. The agencies that win build expensive 24/7 call centres or accept the loss. Neither is a good outcome, and neither scales the moment lead volume doubles.
A voice agent on Aitelier picks up every portal lead within seconds, asks the right qualification questions — budget, mortgage status, timeline, must-haves — in a tone that sounds like a competent junior agent, books a viewing against your team's real calendar, and only escalates serious buyers to a human. The result is the same metric your agents already optimise for, hit consistently, on weekends, at 10 PM, on bank holidays.
The Real Estate Industry Pack ships with the calibrated scenario, the Buy / Rent / List / Schedule-viewing / Valuation intent splits, the procedure files that gather property type, location, budget and bedrooms naturally, and the optional plugins for CRMs (HubSpot, Pipedrive, AmoCRM), calendars (Google, Outlook), and notifications (SMS, WhatsApp, email). It speaks every language your buyers do — a Spanish-speaking call about a Costa del Sol listing gets a Spanish-speaking agent on the line, automatically.
Qualifying that doesn’t feel like an interrogation
Budget, mortgage status, timeline, must-haves. Captured in a natural conversation.
Viewings on the calendar
Pulls real availability from your agents, books the slot, sends the confirmation, blocks the property.
Multilingual by default
Mediterranean and US buyers expect to be answered in their language. The agent does that without setup.
What the pack does today
01
Buy a property
Caller names district + budget. The agent gathers property type, bedrooms, timeline, then consults your listings.
02
Rent — long term or short term
One direct disambiguating question, then the right qualification flow: term and dates for short-term, term + move-in date for long-term.
03
List a property
Owner wants to sell or rent through the agency. The agent captures address, type, indicative price and contact, hands off to a listing agent.
04
Schedule a viewing
Caller already chose a listing (URL, listing number, address). The agent books the slot against agent availability, sends the confirmation, blocks the property.
05
Property valuation
Owner wants a market value — for sale, mortgage, inheritance, divorce. The agent creates a valuation request, not a listing.
06
Answer questions
Hours, commission, services, coverage area, languages spoken by agents, sale process. Strictly from your indexed knowledge.
07
Escalate to a senior agent
Legal / tax / notary questions, exclusivity contracts, commercial property — clean handoff with full context.
Goals the agent measures against
Qualify a buyer
Property type, location, budget, bedrooms, timeline — captured into a `create_lead` payload graded for completeness.
Qualify a tenant
Same idea on the rental side; the agent distinguishes short-term from long-term before asking term-specific questions.
Book a viewing on the calendar
Success = the agent's calendar plugin reports the slot booked. Without a calendar plugin, success = `create_lead` with the chosen listing and a proposed time window.
Capture a listing inquiry
Owner-side: address + type + sell-or-rent + contact, with the right urgency tagged.
Plugins it talks to
Optional
CRM
HubSpot, Pipedrive, AmoCRM — leads land structured, not as a voicemail.
Calendar
Real availability per agent for viewings. Without it the agent offers any-time slots and a human reconciles.
SMS / Email / Notification
Listing links, viewing confirmations, callback promises.
Telephony
Warm-transfer to the right agent. Otherwise the agent promises a callback and creates a lead.
Calls the agent already handles today.
Portal-lead inbound, evenings
A buyer browses Idealista at 22:30, fills out the form, the portal calls your number. The agent answers in under a ring, qualifies the buyer in three minutes, books a viewing for Saturday morning against your agent's real calendar.
Multilingual coastal market
A Brit asks about a Mallorca villa in English; a Russian-speaker calls about the same listing two minutes later. The agent handles both in the right language, captures clean leads, sends the listing link by SMS or email per local norms.
Long-term vs short-term rental disambiguation
"I want to rent." Long term or short term? One natural follow-up question, then the right flow — dates for short-term, term + move-in for long-term. No more "rent" leads dropped because the wrong form was used.
Listing inquiry from an owner
A landlord wants to put a property on the market. Agent captures address, type, indicative price, urgency, contact. Hands off to your listing agent with the full transcript so the call-back is informed.
Valuation request
A property owner wants to know what their flat is worth. The agent creates a valuation request — address, type, square metres, condition, reason for valuation — and routes it to your valuation team without committing to a sale.
Viewing confirmation and reschedule
24 hours before the viewing, the agent calls outbound to confirm. If the buyer asks to reschedule, the agent reads the calendar live, proposes alternatives, books the new slot, blocks the property.
After-hours viewing requests
The agent books any time the calendar plugin says the agent is free, including evenings and weekends. Without the plugin it offers a window and a human reconciles — no leads sit in a queue overnight.
Hot-lead escalation
When the qualification crosses a threshold you define (e.g. "ready to view this week, mortgage pre-approved"), the agent flags the lead "hot" in your CRM and triggers an immediate alert to your duty agent.
Integrations
- HubSpot
- Pipedrive
- AmoCRM
- Google Calendar
- SMS
- Generic webhook
Agencies ask us.
- Does the agent integrate with my portal feeds?
- The agent picks up the phone — portal feeds (Idealista, Zillow, Avito, Циан, your own MLS) deliver leads via phone or webhook. The agent reads from the same listings database your website does, via a knowledge base we index per project, so listing details stay in sync.
- Can the agent really book a viewing without a human?
- Yes, when a Calendar plugin is connected (Google Calendar, Outlook). The agent reads live availability per agent, proposes slots, books with the listing reference, and sends the confirmation to both the buyer and the agent. Without the calendar plugin, the agent captures a structured lead with the proposed window and a human confirms in seconds.
- What about commission-protection on hot leads?
- Configurable per scenario. The agent can be set to identify the source of the lead, attribute it to the right agent, and flag conflicts in your CRM. We do not change the rules of who-owns-what — we surface the signals you need to enforce them.
- How does multilingual work in practice?
- The agent detects the caller's language on the first turn and switches automatically. Default coverage: English, Spanish, Russian, French, Italian, German, Portuguese, plus 20 more. The agent's default register is configurable per language so the Spanish call sounds Spanish, not translated.
- Can the agent handle commercial real estate?
- It can handle the inbound qualification and basic FAQ, but anything involving complex contract terms, exclusivity, or multi-tenant negotiation should escalate. The pack has a Transfer intent that routes commercial inquiries straight to a senior agent with the full context.
- What about lead nurturing — calling old leads?
- Outbound is supported. Upload a list of dormant leads, point the agent at a re-engagement scenario, and the platform calls them at a pace you set. The agent re-qualifies, surfaces the ones still interested, and updates your CRM.
- How much does this cost for a small agency?
- A 5-agent agency typically takes 600–800 calls/month. On Standard tier with ~60% goal completion: 700 × $2.00 ≈ $1,400 plus ~$10 storage. One closed viewing is usually worth the year.
- What happens to the recording of a sensitive call?
- Recordings are stored in the EU per your retention policy (90 days default, configurable from 0 to "max permitted"). PII in non-session logs is masked. Recordings can be excluded entirely for sensitive scenarios.
Stop missing calls. Stop chasing leads. Start shipping.
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