Never miss a booking
Inbound calls answered in under a ring. Bookings created directly in your reservation system.
Restaurants
Every call answered. Every table filled.
Your AI host books tables, manages waitlists, captures allergies and special requests, and gracefully handles the busy hour when nobody else can pick up.
A restaurant phone is a P&L line.
The average independent restaurant misses 27% of its inbound calls in the dinner window. Each missed call is a table walked. A single weekend of unanswered phones at a 60-cover bistro can cost more than a server's monthly salary. The phone is not a chore — it is the channel where most of your revenue gets confirmed before anyone walks through the door.
The historical answers do not work anymore. A human host can take one call at a time, breaks for service, and stops at midnight. An IVR menu — "press 1 for reservations, press 2 for hours" — is the fastest way to send a guest to a competitor. A voicemail box guarantees no one calls back. Booking widgets help, but more than half of guests still call: birthdays, special diets, large groups, anything outside the form.
A voice agent on Aitelier is built for exactly this gap. It picks up before the first ring, books straight into your reservation system, asks the right follow-up questions ("any special occasion?", "any dietary requirements?"), captures allergies and notes verbatim, and lets your team focus on the room. When the call exceeds the agent — a press inquiry, a corporate event, a lost passport — it hands off cleanly with the full transcript already attached.
Aitelier is the platform a dozen restaurants are using today to operate the inbound queue around the clock. The Restaurant Industry Pack ships with the calibrated scenario, the booking-plugin contracts, the intercepts that handle interruptions and silence, and a sample knowledge base you can fill out in an afternoon. By tomorrow night, every call is answered.
Handle the busy hour
Parallel calls without parallel staff. Your host stays calm at 7pm Friday.
Special requests, captured cleanly
Allergies, dietary needs, birthdays, prams, dogs. Structured into the booking, not lost in voicemail.
Recover no-shows
Automatic outbound confirmations 24h before. Reclaim cancellations in real time.
What the pack does today
01
Make a reservation
Guest names a date, time, party size and (optionally) special requests. The agent confirms, calls the booking plugin and reads back the confirmation.
02
Modify or cancel a booking
Guest already has a reservation and wants to move it, change the size, or cancel. Confirmed against name + date before any change is committed.
03
Answer questions
Hours, parking, menu, vegan options, dress code, kids menu, private events. Grounded in the restaurant's own knowledge base — no invented answers.
04
Hand off to a human
Complaints, lost-and-found, corporate events, press requests, partnerships — anything outside the automated dialogue gets handed off with full context.
Goals the agent measures against
Book a table
Primary revenue path. Success = the booking tool was called with valid slots (date, time, party, name, phone). Escalates parties > 8 and private-event requests to a human.
Manage an existing reservation
Move, resize, or cancel a confirmed booking. Always verifies name + date first, reads the new details back before committing.
Plugins it talks to
Required
Booking
The agent must be able to read availability and create reservations. Bring TheFork, OpenTable, SevenRooms, Resy — or a generic webhook against your own table-management.
OptionalEmail
SMS
Send the booking confirmation as a text. The agent reads the last four digits aloud.
Same confirmation by email, for guests who give an address.
Telephony
Real warm-transfer of the call when the agent escalates. Without it, the agent promises a callback.
Calls the agent already handles today.
Friday dinner peak
Seven inbound calls in two minutes is a normal Friday at 7:45 PM. The agent handles them in parallel — every guest gets a real conversation, the booking system gets seven clean bookings, your host stays in service.
Birthdays, anniversaries, proposals
The agent asks "any special occasion?" naturally, captures the note, sends it into the booking-system field your team checks. The candle on the cake is no longer dependent on someone remembering.
Allergies and dietary needs
Captured into a structured slot, not a free-text comment lost in the booking ticker tape. Gluten, nuts, dairy, vegan, kosher, halal — the agent collects the right level of detail and confirms by reading it back.
Walk-in availability checks
"Do you have a table for two in 20 minutes?" The agent reads live availability, says yes or proposes the next free slot, and adds the booking. No more "I will go check with the floor" pauses.
Large-group requests
Anything beyond 8 guests routes straight to a human with the full party-size, date and contact already captured. Your manager calls back warm, not cold.
Last-minute cancellations
When a guest cancels, the agent fires the slot back into your waitlist plugin and outbound-calls the next family on the list before the table cools.
After-hours coverage
60% of bookings happen outside 09:00–18:00. The agent runs your front desk between 22:00 and 09:00, on weekends, on bank holidays, without overtime.
Multilingual guests
A Spanish-speaking tourist in Madrid calls a French restaurant. The agent answers in Spanish, books in Spanish, sends the confirmation in Spanish. Your French team gets the booking in their language.
A real booking conversation, ready out of the box
Caller
"Hi, can I get a table for four tonight at eight?"
Agent
"Of course. Is it for any special occasion?"
Caller
"My wife’s birthday."
Agent
"Lovely — I’ll put a note for the team. Any dietary requirements?"
Caller
"One vegetarian."
Agent
"Booked: 8 PM, four people, vegetarian, birthday note. Confirmation just sent to your number ending in 47."
Integrations
- TheFork
- OpenTable
- SevenRooms
- Resy
- Generic webhook
- SMS
Restaurant operators ask us.
- Does the agent integrate with my booking system?
- We ship out-of-the-box integrations with TheFork, OpenTable, SevenRooms and Resy. For everything else there is a generic webhook plugin — your developer (or ours) wires it up in under a day against your reservation API.
- What happens when the agent does not know an answer?
- It says so. The agent is grounded in the knowledge base you fill out (menu, hours, parking, dress code, kids menu) — it never invents an answer. Anything it does not know triggers a polite handoff to your team with the full call context.
- Can the agent take payment or deposits?
- For deposits and pre-authorisations we hand off to your booking system's own deposit flow (TheFork, SevenRooms and OpenTable all support it). The agent confirms the deposit was sent and reads back the amount before ending the call.
- How long does it take to go live?
- A single restaurant typically goes from signup to first live call in a working day. The Industry Pack ships pre-calibrated; you spend an hour describing your room, your hours and your booking constraints, then we run a test pilot for a week before the number goes public.
- Will guests notice it is an AI?
- It depends on you. We have customers who introduce the agent ("Hi, I am the AI assistant at Trattoria X") and customers who do not — both perform well. The agent's voice is configurable; default settings produce a warm, brisk, professional register that most guests find indistinguishable from a real host.
- What languages does the agent speak?
- English, Spanish, Russian, French, Italian, Portuguese, German, plus 20 more. The agent detects the caller's language on the first turn and switches automatically — useful in tourist-heavy cities.
- How much does a typical month cost?
- For a restaurant taking ~500 calls a month with a 60% goal-completion rate on Standard tier: ~$2.00 × 500 ≈ $1,000, plus storage for recordings (~$5). One recovered booking covers the month.
- What if the agent makes a mistake?
- Every call is recorded and transcribed; every tool call is traced. You can replay any session in the platform, find the mistake, edit the scenario in the Monaco script editor, and ship the fix before the next call. The step debugger lets you walk through the exact moment the agent took the wrong turn.
Stop missing calls. Stop chasing leads. Start shipping.
White-glove onboarding. 30-day pilot. Cancel anytime.